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Guides and tips to get you started on Citibank Online.

Guides and tips to get you started on Citibank Online.

Quick Start Guides for Citibank Online

We believe that Citibank Online is the most convenient way to bank – that is why we have created a suite of quick-start guides just help get you started with online banking.

Choose from a catalogue of great tips and step-by-step guides to help you transact and manage your wealth options without ever having to visit the branch.

Believe it, it’s really that easy.

  • Digital 101

    Overview of the features we offer on Citibank Online and Citi Mobile® App. And why they will ease your banking experience.

Banking Services

  • User Registration
    User Registration

    Step by step guide on how to register for user ID and password to access our online banking services and how to reset them.

  • Card Activation
    Card Activation

    Step by step guide on how to activate your ATM/Debit/Credit card online.

  • Reset Debit Card PIN
    Reset Debit Card PIN

    Step by step guide on how to reset your Debit Card PIN via Citi Mobile® App or Citibank Online.

  • Debit Card Linkage
    Debit Card Linkage

    Step by step guide on how you can link your Debit Card to a different currency checking account.

  • Citi Mobile® Token
    Citi Mobile® Token

    Step by step guide on how to enable Citi Mobile® Token, authenticate your transactions with it and disable it any time.

  • Payments & Transfers
    Payments & Transfers

    Step by step guide on how to add a payee, make a fund transfer and set up recurring payments.

  • Document Upload
    Document Upload

    Step by step guide on how to submit your documents via Citibank Online.

  • Risk Profile & CKA Update
    Risk Profile, Knowledge and Experience and CKA Update

    Step by step guide on how to update your Risk Profile, Knowledge and Experience and CKA online.

  • View Statements
    View Statements

    See how you can view up to 7 years of statements online.

  • View Account Details
    View Account Details

    See how you can check your balance and transaction details on Citi Mobile® App and Citibank Online.

  • Demographic Update
    Demographic Update

    Step by step guide on how you can update your demographics online.

  • CRS/FATCA Update
    CRS/FATCA Update

    Step by step guide on how you can complete the Self Certification Digital Form to update your tax residence status.

  • Live Chat
    Live Chat

    This guide is exclusive for Citigold Private Clients and Citigold clients. See how you can enter a Live Chat session initiated by your Relationship Manager and learn more about the additional features made available during the session.

  • Authorisation Corner
    Authorisation Corner

    Step by step guide on how you can conveniently approve or decline Documents, and view Document History through Authorization Corner.

  • Authentication of Citibank Online Transactions
    Authentication of Citibank Online Transactions with Citi QR

    Step by step guide on how to Authenticate Citibank Online Transactions with the Citi QR.

  • Enhanced Security Capability
    Enhanced Security Capability

    Step by step guide on how to enable the Enhanced Security Capability on the Citi Mobile® App.

Online Investment Services

  • EFX Trading
    EFX Trading

    Step by step guide on how to create your currency watchlist, create an order and modify it, add alerts to currency pairs you are watching and see your portfolio.

  • Citibank Brokerage
    Citibank Brokerage

    A guide on how to search for and trade stocks, and view stock reports via Citi Mobile® App and Citibank Online. Create a stock watchlist so you can monitor them easily, also learn how you can see your Portfolio Holdings all in the palm of your hands.

  • Time Deposits
    Time Deposits

    Step by step guide on how to book Time Deposits, how to change maturity instruction and early termination of Time Deposits online.

  • Premium Accounts
    Premium Accounts

    Step by step guide on how you can set up Premium Accounts online, see your current holdings and use the simulator to see rates.

  • Total Wealth Advisor
    Total Wealth Advisor

    Step by step guide on how you can see your financial goals and portfolios charted together.

  • Investments Funds - eMF
    Investments Funds - eMF

    Step by step guide on how to set up an investment fund account online, view your account holdings, conduct fund searches, trade on investment funds, set up or terminate a Regular Savings Plan.

  • Total Wealth Advisor
    Fixed Income - eBonds

    Step by step guide on how you can access bond offerings, create a bond watchlist, search and trade on fixed income securities via the Citi Mobile® App

ePassword

As an added level of security, the monthly statement or advices sent to your email inbox is encrypted with an electronic password (ePassword). This ePassword is generated during your initial Electronic Statement or Electronic Advice enrollment.

Have you forgotten your ePassword?

Your ePassword was generated via your chosen channel of enrollment for Electronic Statement and/or Electronic Advice.

Enrollment via Citibank Online

If you have enrolled for this service via our internet banking platform, you would have selected your preferred ePassword during the initial enrollment. This ePassword is an alphanumeric code between 8 to 14 characters.

Please enter this ePassword to view the encrypted PDF statement or advice.

Enrollment via Printed Application Form

If you have enrolled for this service using our printed application form or during your account opening process, a Default ePassword would have been generated during the initial enrollment of this service.

Please enter this ePassword to view the encrypted PDF statement or advice.

Would You Like To Change Your ePassword?

If you would like to change your ePassword, you can do so instantly and easily via our internet banking platform, Citibank Online. Simply follow the steps below.

Note: You will need your Citibank ATM Card Number and ATM PIN in order to change your default ePassword. If you do not have one, please contact your Relationship Manager or our 24-Hour CitiPhone Banking at +65 6224 5757 +65 6224 5757 .

Step 1:

Logon to www.ipb.citibank.com.sg with your 16-digit ATM Card Number and ATM PIN.

Step 2:

If you have enrolled for Electronic Statements and/or Electronic Advices, click "View Statement" or "View Advice" from the right menu respectively. Either option will lead you to Step 3.

For Electronic Statements, click on "Update Electronic Statement Setup" link.

For Electronic Advices, click on "Edit Enrollment Details" link.

Step 3:

Next, click on "Change Enrollment Details".

Step 4:

Enter and re-enter the "ePassword" in the fields provided and click "Next"

Step 5:

Verify the information on the confirmation screen and click on "Confirm" . Your ePassword has been changed.