Receive up to US$27,600* cash when you open an account with us. *T&Cs apply.
Receive up to US$2,500 cash or 25,000 Reward Points* for successful referral. *T&Cs apply.
Be rewarded when you insure with us.
Your feedback is very important to help us seek opportunities for continuous improvements and to meet your needs on the products and services that we offer.
If you would like to share with us your concerns or feedback relating to investment / insurance products or services received from the Bank, please email us at service.ipbsg@citi.com or call our CitiPhone Banking (65) 6224-5757.
If you would like to share with us your concerns or complaints, please use the steps shown below to help us resolve your concerns / complaints.
You can write to us, call us or visit us at the branch to highlight your concerns for our attention.
Simply address your letter to:
International Personal Bank Singapore, (Client Experience Department)
Citibank, Robinson Road P.O. Box 0361
Singapore 900711
Or you may also e-mail us at service.ipbsg@citi.com
Upon receipt of your letter or e-mail, we will acknowledge receipt of your correspondence within two business days. In instances where your concerns require further investigation, we will investigate your concerns and inform you of the status of investigation within 14 business days from the receipt of your letter.
You can call our CitiPhone Banking (+65) 6224-5757(+65) 6224-5757 to share your concerns with us. Our number is available 24 hours a day, seven days a week.
Citiphone Banking officer will strive to address your concerns. In instances where your concerns require further investigation, we will contact you within two business days to acknowledge your concerns and inform you of the status of investigation within 14 business days from the receipt of your concern.
If the CitiPhone Banking officer is unable to address your query or concern, you may request to speak to a CitiPhone Banking manager.
You may also visit the Client Center (at L21, Asia Square Tower 1, Singapore) to seek assistance. Our service personnel will strive to address and acknowledge your concerns immediately. In instances where your concerns require further investigation, we will investigate your concerns and inform you of the status of investigation within 14 business days from the receipt of your concern.
If the outcome did not meet your expectations, you may write in to the Customer Service Director, who will arrange for an independent review of your concern:
Customer Service Director
International Personal Bank Singapore, (Client Experience Department)
Citibank, Robinson Road P.O. Box 0361
Singapore 900711
You will be given a response, or an update of the status, within 14 business days of the appeal.
If despite all our best efforts, and after your concerns have been raised to our Customer Service Director and you believe that we have not addressed your concerns satisfactorily, you may seek assistance of FIDReC (Financial Industry Disputes Resolution Centre Ltd.). More information is available on www.fidrec.com.sg.
Important Notice:
Perform transactions with more secure forms of authentication on the Citi Mobile® App and Citibank Online
Change in USD Prime Lending Rate
With effect from 27 September 2024, the USD Prime Lending Rate has been revised from 8.5% to 8.0% for USD Overdraft deposit accounts.
Changes to settlement cycle for U.S. market securities
Starting May 28, 2024, the trade cycle to settle most U.S. market securities will shift from 2 to 1 business day. Should you have any queries please contact your Relationship Manager or call our 24-Hour Citiphone Banking at +65 6224 5757.
Bank Code/BIC for SGD Transfer
Interbank GIRO, MEPS and/or TT transactions to your Citibank Singapore Limited accounts using the old BIC/bank code (CITISGSGXXX or CITISGSGGCB) will no longer be accepted. For details, please refer to the Payments and Transfers page on the Citibank International Personal Bank website.
Maintenance Schedule
Please click here.
Additional Disclaimers:
The contents in this webpage do not constitute the distribution of any information or the making of any offer or solicitation by anyone in any jurisdiction in which such distribution or offer is not authorized or to any person to whom it is unlawful to distribute such contents or make such an offer or solicitation.
Investments are: Not Bank Deposits • Not Bank Guaranteed • May Lose Value • Not FDIC Insured • Not Offered to US Persons • Subject to investment risks, including the possible loss of the principal amount invested
Deposit Insurance Scheme - Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$100,000 in aggregate per depositor per Scheme member by law. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured.
The information provided on this website does not constitute the marketing or offering of any products or services to individuals resident in the European Union, European Economic Area, Switzerland, Guernsey, Jersey, Monaco, San Marino, The Vatican, The Isle of Man, the UK, Brazil, New Zealand, Jamaica, Ecuador or Sri Lanka. The content on this website is not, and should not be construed as, an offer, invitation or solicitation to buy or sell any of the products and services mentioned herein to such individuals.
This website is registered and physically located outside of Kazakhstan. All products and services, as may be described in the marketing materials published on the website, will be offered, negotiated and rendered by the offshore bank (Citibank International Personal Bank Singapore) from outside Kazakhstan.
This advertisement has not been reviewed by the Monetary Authority of Singapore.
